Frequently Asked Questions

If you do not see the answer to your query below, please contact us

1. What is the order process time frame?
Our daily order cut-off time is 11.00 am (Hong Kong Time: GMT +8hours). Any order placed after our cut-off time will be processed in the next business day. Usually, orders will be shipped out within 2-5 business days and take around 7-14 business days to deliver by Register Air Mail, or 3-7 business days by SpeedPost / Fedex.
Please notice the delivery time is just an estimation stated by the post office service, the actual time could also be affected by some other factors such as customs inspection or weather, etc.
2. How much is postage?
The postage charge is depends on
1) Total weight of your order items,
2) Shipping method and
3) Destination country
Our system can help you calculate the shipping cost, and you may check it from the shopping cart at any time.
3. Which countries do you ship to?
We serve our customers worldwide! We have no boundaries on order shipping! We are flexible and provide different shipping methods to meet your need!
4. Do you keep all the models on your web site in stock?
We keep a wide variety of models in our stock, but we cannot possible hold stock of every item on the site. We work closely with a number of suppliers who between them can normally supply anything that we do not have in stock within a short timescale.
5. What extra service do I get?
If you find that your favorite models are not in our database, please kindly send us an email! We will try our best on the item and find it out for you! If you need special packing for GIFT purposes or lower the value on the package, please leave your request in the comment area.
6. I have visited your store recently and the prices were not all the same as on your site? Why?
The price could be affected by currency exchange rate or average cost from varient suppliers. If you have already placed the order, we will keep the price unchanged unless the currency difference is big.
7. How do I pay if I don't have a credit card?
If you do not have a credit card or do not want to use one online, it doesn't matter; we still have many other payment methods to choose from. They are:
- Western Union Payment
- Bank Transfer / Wire Transfer Payment
- Local Bank Deposit in foreign countries (Australia, Hong Kong and Mainland China customer only)
For more detail, please go to "Payment page".
8. Can I change the recently placed orders?
If you have placed an order with us recently and want to change the orders, please inform us at once at [email protected]. Please note that since we begin processing your order immediately after receiving it, so modifications may not always be possible depending on how much time has already elapsed. An order may not able to change or cancel once it has entered our shipping process.
9. What should I do if I found the missing item(s) when the parcel arrives?
If you found that there are some missing items when the parcel arrives, please email us immediately. We will investigate and recheck our record. If we found that there was some mistake or an accident happened, we will resend the items for you. But if we found that a dishonest customer cheats us repeatedly, then we will consider terminating the business with them.
10. How do I know if my parcel is shipped out or not?
We would update the item status and notice the customers after we ship out the items, you can click the "Order Mail Tracking" page to check your order status by entering the tracking number of the parcel. On the other hand, you can also track the package through the official tracking system, depends on which post office or express courier did your package shipped by.
11. Can I ask for a refund?
If we cannot ship the product to you or items are out-of-stock, you can ask us to resend the item when it is restocked or issue the refund to you. Canceling order by your request under any condition, we will charge 5% cancellation fee. We are not responsible if you broke the item yourself and we will not provide a refund under this condition.
12. How the store voucher works?
We can issue a store voucher if we can not provide the item(s) you have ordered and you can not decide the replacement item yet. For the remaining credits in your order, we will issue a voucher code and send you with a separated email. The valuation for each voucher is one year long(extendable) but it's non-refundable.
13. Do the import duty, tax or VAT included in the listed price?
No. Customers are solely responsible for all import duties, import taxes and VAT. These are not included in the cost of shipping or handling of your order. Please check with your local customs agency for details on estimated costs. In addition, Customs, duty, and taxes are non-refundable, so if you refuse a shipment because of unexpected import fees,
- the cost of the original shipping,
- 10% cancellation fee and
- any return shipping charges
will not be refunded.
14. Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?
We can mark all the retail order as gift, but it is not suggested for wholesale order. Beside, we can also mark down the value of the package. Please mark the request on the comment during the check out process.
15. Store Pickup Condition
Local customers can pick up their ordered commodities from our store to avoid paying postage. Order processing may take up to 2-5 business days for preparation and customers will receive an email when items are ready to pick up. If an order is not being picked up within 14 business days after we sent out our notification, it will be regarded as cancellation and 10% of the order total amount will be charged as service fee.