Shipping and returns
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Your order will be shipped via Hong Kong Post Office Registered Air Mail, Speedpost (EMS), FedEx Express, or other services.
When you check out from our shopping cart, you can select a shipping method. The relevant postal charges will be calculated based on your country and
displayed on the page instantly.
Shipping Options
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Air Parcel
- Delivery Time: 7-14 business days to major countries.
- Tracking: Includes online tracking. Check status
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Speedpost (EMS)
- Delivery Time: 3-7 business days to major countries.
- Tracking: Includes online tracking. Check status
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FEDEX Express Mail
- Delivery Time: 2-5 business days.
- Tracking: Includes online tracking. Check status
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Refund Policy for Unsuccessful Delivery
- No Automatic Refunds: Refunds are not automatically provided for damaged or lost items. Consider purchasing parcel insurance for protection.
- Discretionary Refunds: Refunds are granted at the discretion of Company Management.
- FEDEX Shipping Quotes: For specific express shipping quotes, please contact [email protected].
Return Policy
- Mandatory Contact: Contact us at [email protected] before returning any items. Returns without prior approval will not be processed.
- Return Condition: Items must be returned in brand new condition within 7 days of arrival.
- No Opened/Used Returns: We do not accept returns of used or opened items.
- Refund Method: Refunds are processed using the original payment method.
- Non-refundable Charges: Shipping and handling charges are non-refundable.
- Defective Items: Defective items are eligible for exchange with identical products only.
- Return Shipping Costs: The buyer is responsible for return shipping costs in all cases, including defects or shipping damage.
- Factory Faults or Shipping Damage: If a defect or damage is confirmed to be due to a factory error or during shipping, contact us for resolution. Refunds are not available; instead, appropriate actions will be taken to resolve the issue.