Shipping and returns
Your order will be shipped via Hong Kong Post Office Registered Air Mail, Speedpost (EMS) or FEDEX
Express etc. When you check out from our shopping cart, you can select
one of the shipping methods and the relevant postal charge calculated
base on your country and show on the page instantly.
Shipping time :
Order Processing: 1-5 business days. All items are shipped from Hong Kong or Japan.
Air Parcel: 7 - 14 business days to major countries with online tracking service.
- Air Parcel Code (RA XXX XXX XXX HK): Click to check
Speedpost (EMS):3 - 7 business days to major countries with online tracking service.
- Speedpost (EMS) Code (EE XXX XXX XXX HK) : Click to check
FEDEX Express Mail: 2 - 5 business days with online tracking service
- Registered Surface Mail Code ( 8039343XXXXX) : Click to check
- Remark: Detail of FEDEX delivery cost would be quoted by request, please contact us
Refund Policy for unsuccessful delivery:
1. Refund policy does not applied at any situation including damaged, lost etc. Otherwise, mailing insurance should be applied if the client has purchased the parcel insurance from us.
2. Refunds will be given at the discretion of the Company Management
3. For specific express shipping quotation like FEDEX , Please contact firstname.lastname@example.org
1. It is A MUST to contact us firstly before returning the item(s) or goods. Return without our approval will not be processed.
2. All returns must be made with the items in brand new condition within 7 days of arrival.
3. We reject all USED/ OPENED items for return.
4. Returns are refunded through the payment method chosen as order placed.
5. Shipping & handling charges cannot be refunded in anyway.
6. All defective items will be replaced with brand new items. Can't change to any other item.
7. Buyer is responsible for the return shipping charge for all situations, including factory's fault or damage via postal.
8. If it is proved to be factory's default or damage via postal, please contact us now and we will take the appropriate actions to tackle the problem. Refund policy is not applied at any situations.