Return Request Required: Customers must contact us at [email protected] before returning any item. Please include your order number, product details, reason for return, and photos if the item is damaged or defective. Returns sent without prior approval or return instructions from us will not be accepted or processed.
Return Window: Return requests must be made within 7 days after the order has arrived. Items must be shipped back within the return instructions provided after approval.
Return Condition: Returned items must be in brand new, unused, unopened, and resaleable condition, including all original packaging, manuals, accessories, labels, and parts. Items that are opened, assembled, used, damaged by the customer, missing parts, or not in original condition are not eligible for return.
Opened or Used Items: We do not accept returns for opened, used, assembled, modified, painted, installed, tested, or partially built items unless the issue has been confirmed by us as a factory defect.
Return Method: Approved returns must be sent back by a trackable postal or courier service. Customers are responsible for packing the return parcel securely. We are not responsible for returned parcels that are lost, damaged, delayed, or delivered to the wrong address during return shipping.
Return Shipping Cost: The buyer is responsible for all return shipping costs. Original shipping, handling, insurance, and payment processing charges are non-refundable. If the original order included free or discounted shipping, our actual outbound shipping cost may be deducted from the refund where applicable.
Refund Method and Processing: After the returned item has been received and inspected, approved refunds will be processed using the original payment method. Refund processing time may vary depending on the payment provider, bank, or card issuer.
Refund Amount: Refunds apply to the eligible product value only. Shipping charges, handling fees, insurance fees, payment fees, and any other service charges are non-refundable unless otherwise required by applicable law.
Defective Items: If an item is suspected to be defective, customers must contact us within 7 days after arrival with clear photos, videos, and a description of the issue. Confirmed defective items are eligible for exchange, replacement parts, repair support, or other appropriate resolution at our discretion. Refunds are not automatically provided for defective items.
Factory Faults or Shipping Damage: If a defect or damage is confirmed to be caused by a factory fault or shipping damage, we will review the case and provide an appropriate resolution. This may include replacement parts, exchange with an identical product, repair support, or other reasonable action. Refunds are not automatically available for factory faults or shipping damage.
Incorrect or Missing Items: If you receive an incorrect item or if an item is missing from your order, please contact us within 7 days after arrival. We may request photos of the parcel, packing materials, product labels, and all received items before arranging a resolution.
Non-returnable Items: Special-order items, clearance items, spare parts that have been opened or installed, electronic components that have been connected or tested, batteries, paints, chemicals, lubricants, tools showing signs of use, and any item that cannot be resold as brand new are not eligible for return unless confirmed by us as defective.
Exchange Policy: Approved defective-item claims may be handled by exchange with the same product where stock is available. If the same product is unavailable, we may offer replacement parts, repair support, store credit, or another suitable resolution.
Refused, Unclaimed, or Returned Deliveries: If a parcel is refused, unclaimed, returned due to an incorrect address, or returned because the customer failed to complete customs clearance or delivery arrangement, any refund or reshipment will be handled at the discretion of Company Management. Original shipping charges, return shipping charges, handling fees, and any carrier charges may be deducted.
Final Decision: All return, exchange, replacement, store credit, and refund decisions are subject to inspection and approval by Company Management after reviewing the condition of the item and the circumstances of the case.
